FEATURED EXCELLENCE AWARDEE
Heartland Reverse Mortgages
“I had a picture of a house, and the house was Premiere Mortgage Centre”
Kerri Reed,
Premiere Mortgage Centre
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EXCELLENCE AWARDEE:
Rate Money Non-Bank of the Year
EXCELLENCE AWARDEE:
Rate Money Non-Bank of the Year
heartlandfinance.com.au/reverse-mortgages
linkedin.com/company/heartlandfinance
brokers@heartlandfinance.com.au
1300 662 865
20/8 Exhibition Street, Melbourne VIC 3000
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EXCELLENCE AWARDEE:
Rate Money Non-Bank of the Year
Heartland Reverse Mortgages
Sharon Yardley
General Manager –
Reverse Mortgages
With a finance career spanning over 22 years, Sharon Yardley is responsible for Heartland Reverse Mortgages in Australia, including distribution, operations, communications, regulatory compliance and credit risk. She has a Master of Business Administration degree.
General Manager – Reverse Mortgages
Sharon Yardley
facebook.com/heartlandfinanceaustralia
@ruytongirlsschool
Sharon Yardley
Leadership
1188 Whakue St, Rotorua Central, Rotorua
Jessica Douglas
Senior Manager – Operations
Leadership
Jessica Douglas has a Certificate IV in Credit Management and over 15 years’ experience in mortgage servicing. She oversees Heartland’s Operations Team.
Senior Manager – Operations
Jessica Douglas
Nicole Luckman uses her 10+ years’ experience in quality assurance and risk management in her role overseeing compliance, analysis, vulnerable customers and more.
Team Leader – Compliance and Reporting
Nicole Luckman
With a finance career spanning over 22 years, Sharon Yardley is responsible for Heartland Reverse Mortgages in Australia, including distribution, operations, communications, regulatory compliance and credit risk. She has a Master of Business Administration degree.
General Manager – Reverse Mortgages
Sharon Yardley
With a finance career spanning over 22 years, Sharon Yardley is responsible for Heartland Reverse Mortgages in Australia, including distribution, operations, communications, regulatory compliance and credit risk. She has a Master of Business Administration degree.
General Manager – Reverse Mortgages
Sharon Yardley
@heartlandau
Sharon Yardley
General Manager – Reverse Mortgages
As an independent, forward-thinking girls’ school we are committed to preparing girls for a lifetime of learning, leadership and engagement in our global community. We believe in girls.
At Ruyton Girls’ School we foster the individuality of each girl in a caring and safe environment, nurturing her intellectual, physical, social and emotional qualities that are essential to flourish.
Powerful learning is central to the Ruyton culture, building on our strong academic reputation. We focus on advancing the learning of every girl through the engagement of intellectual curiosity, building their knowledge and skills about how to learn, and supporting them to achieve their personal best and be exemplary citizens. We believe in real-world learning beyond the classroom, collaborating with the wider community to promote growth, discovery and sustainability.
We empower our girls to lead lives of purpose with courage, character and compassion. Through the development of values and action-focused learning they are inspired to pursue equity and justice for self and others. By embracing diversity and raising their voices, our girls effect positive change and make a difference.
Bellbird Park State Secondary College (BPSSC) prides itself on providing an innovative and inclusive education experience for all learners. Our college is extraordinary because of the incredible students, parents, community partners and staff who bring it to life each day. Since opening in 2017 with 212 Year 7 students and 31 staff, the school has been on a rapid journey of student growth and staff recruitment. BPSSC now has an enrolment of 1,800 students and 150+ staff members. Located in the aspirational, multiculturally rich Ipswich community (ICSEA 953), we’re exceptionally proud to be the school of choice in our community.
At BPSSC, we’re committed to supporting the success and wellbeing of every student as they transition through each stage of learning through our high-expectations, high-support approach. In 2023, 175 First Nations students are connected and thriving at our college. Our Many Pathways, No Limits mantra extends to all students, and we provide tailored differentiated, culturally appropriate educational opportunities for our First Nations students. Our approach to First Nations education is extensive, multifaceted and a whole-school effort effecting positive systematic change and outcomes for our students.
Bellbird Park State Secondary College (BPSSC) prides itself on providing an innovative and inclusive education experience for all learners. Our college is extraordinary because of the incredible students, parents, community partners and staff who bring it to life each day. Since opening in 2017 with 212 Year 7 students and 31 staff, the school has been on a rapid journey of student growth and staff recruitment. BPSSC now has an enrolment of 1,800 students and 150+ staff members. Located in the aspirational, multiculturally rich Ipswich community (ICSEA 953), we’re exceptionally proud to be the school of choice in our community.
At BPSSC, we’re committed to supporting the success and wellbeing of every student as they transition through each stage of learning through our high-expectations, high-support approach. In 2023, 175 First Nations students are connected and thriving at our college. Our Many Pathways, No Limits mantra extends to all students, and we provide tailored differentiated, culturally appropriate educational opportunities for our First Nations students. Our approach to First Nations education is extensive, multifaceted and a whole-school effort effecting positive systematic change and outcomes for our students.
Nicole Luckman
Team Leader – Compliance and Reporting
General Manager – Reverse Mortgages
Since 2004, Heartland Reverse Mortgages has helped more than 26,000 Australian seniors release over $2.04 billion worth of equity from their homes to fund a more comfortable and independent retirement.
As Australia’s leading reverse mortgage provider, Heartland understands the needs of seniors and offers award-winning, market-leading products with broad criteria, flexible options and substantial customer protections. We are committed to providing finance options that work for seniors and educating the broker community about how they can diversify their businesses to meet the needs of their older clientele.
During FY23, Heartland released an online portal for customers to plan and keep track of their finances on the go, with a recently released mobile app that gives customers the ability to apply for their cash reserve or redraw facilities. Heartland is also an active contributor to the broker community, participating in MPA webinars and aggregator professional development events, sponsoring features in industry publications, sponsoring the MFAA and FBAA, and providing media commentary on reverse mortgages.
Heartland has received an AMA Excellence Award for the last four years for Non-Bank of the Year, along with other recent awards, including a 5-Star Lender Award in 2022 from Australian Broker and InfoChoice's Best Reverse Mortgage 2021.
These awards, combined with our longevity, demonstrate Heartland’s ongoing commitment to the broker channel and to creating an exceptional product for seniors, supported by quality service.
Heartland also has a culture that places significant importance on the duty of care we have for every customer, with extensive processes and safeguards in place to detect and prevent elder abuse, as well as resources on our website to educate brokers and customers. We are one of only 19 companies (and the only reverse mortgage provider) that is 100% committed to the Banking and Financial Oath, and we’ve also partnered with Dementia Australia since 2018 to support the work it does in promoting healthy ageing.
Jessica Douglas
Senior Manager – Operations
Jessica Douglas has a Certificate IV in Credit Management and over 15 years’ experience in mortgage servicing. She oversees Heartland’s Operations Team.
Senior Manager – Operations
Jessica Douglas
Jessica Douglas
Senior Manager – Operations
Jessica Douglas has a Certificate IV in Credit Management and over 15 years’ experience in mortgage servicing. She oversees Heartland’s Operations Team.
Senior Manager – Operations
Jessica Douglas
Shaun Mannering
Manager – Distribution
Puneet Kumar
Manager – Reverse Mortgages
Nicole Luckman
Team Leader – Compliance and Reporting
Puneet Kumar
Manager – Reverse Mortgages
Nicole Luckman
Team Leader – Compliance and Reporting
Shaun Mannering
Manager – Distribution
Shaun Mannering
Manager – Distribution
Puneet Kumar
Manager – Reverse Mortgages
With over 10 years of experience in financial services, Shaun Mannering is currently responsible for the loan administration team, who provide excellent customer service and support best customer outcomes.
Manager – Distribution
Shaun Mannering
Puneet Kumar leads our team of credit assessors. He comes with 13 years’ experience working at Commonwealth Bank and holds a Master’s of Accounting.
Manager – Reverse Mortgages
Puneet Kumar
With over 10 years of experience in financial services, Shaun Mannering is currently responsible for the loan administration team, who provide excellent customer service and support best customer outcomes.
Manager – Distribution
Shaun Mannering
Puneet Kumar leads our team of credit assessors. He comes with 13 years’ experience working at Commonwealth Bank and holds a Master’s of Accounting.
Manager – Reverse Mortgages
Puneet Kumar
Nicole Luckman uses her 10+ years’ experience in quality assurance and risk management in her role overseeing compliance, analysis, vulnerable customers and more.
Team Leader – Compliance and Reporting
Nicole Luckman
With over 10 years of experience in financial services, Shaun Mannering is currently responsible for the loan administration team, who provide excellent customer service and support best customer outcomes.
Manager – Distribution
Shaun Mannering
Puneet Kumar leads our team of credit assessors. He comes with 13 years’ experience working at Commonwealth Bank and holds a Master’s of Accounting.
Manager – Reverse Mortgages
Puneet Kumar
Nicole Luckman uses her 10+ years’ experience in quality assurance and risk management in her role overseeing compliance, analysis, vulnerable customers and more.
Team Leader – Compliance and Reporting
Nicole Luckman